Shipping & Returns

Shipping

Every piece is prepared, inspected, and packed by hand before it ships. Please allow a few business days for preparation. Once dispatched, most orders arrive within 5–7 business days.

All shipments are fully insured in transit and require a signature on delivery. Tracking is provided by email as soon as your order is on its way.

Returns

Due to the delicate nature of each piece, we accept returns within 7 days of delivery. Items must be returned in their original packaging, in their original, unworn condition, and with their integrity fully intact.

To begin a return, contact us at sales@cnsbijoux.com with your order details. We will provide an insured return label and instructions. Refunds are issued to the original payment method once the piece has been received and inspected, typically within 5–10 business days.

Bespoke and specially engraved pieces are final sale unless they arrive damaged or flawed.

Exchanges

Need a different ring size or chain length? Contact us within 7 days of delivery and we will arrange an exchange for the correct size as quickly as possible. As with returns, pieces must be in their original packaging with their integrity intact.

Questions

Write to us at sales@cnsbijoux.com or call +1 (254) 245-3226 — we're glad to help.