Shipping & Returns

Shipping

Every piece is prepared, inspected, and packed by hand before it ships. Please allow a few business days for preparation. Once dispatched, most orders arrive within 5–7 business days.

All shipments are fully insured in transit and require a signature on delivery. Tracking is provided by email as soon as your order is on its way.

Returns

Our pieces are made with delicate semi-precious stones and fine plated finishes — materials that are lovely precisely because they are fragile. Once a piece has been handled or worn, its finish and settings can no longer be guaranteed to the standard we hold ourselves to, and we would never pass a piece on to someone else in that state. For this reason, every sale is final: we are not able to accept returns or offer refunds for change of mind.

We know that asks for a little trust, so we try to earn it before you order. Every piece is photographed exactly as it arrives, and its materials, finish, and measurements are listed in full on its page. If anything is unclear, please ask — we would far rather help you choose well than have you receive something that isn't quite right.

If a piece arrives damaged, faulty, or is not what you ordered, that is ours to put right. Write to us at sales@cnsbijoux.com within 7 days of delivery with a photograph, and we will arrange a replacement or a full refund.

Before you order

Because sales are final, we would much rather answer a question twice than have you guess once. Unsure of a ring size, a chain length, or how a piece will sit? Write to us at sales@cnsbijoux.com or call +1 (254) 245-3226 and we will talk it through with you — happily, and with no obligation to buy.

Questions

Write to us at sales@cnsbijoux.com or call +1 (254) 245-3226 — we're glad to help.